Software for assisted living, independent living, and dementia care
Certain, Quick, No Hassle
Customer Success
Vigilan earns acclaim for increasing profitability, improving staff schedules and shift management, and meeting state regulations.
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Customer Quotes
"I love the program and wish other companies would use it. Great for communication. It is very user friendly."
~ Palav Choksi, The Pavillion at Great Hills
"Great system and easy to use for people who don't know computers. It's fabulous! "
~ Judith Morris, Lone Oak Assisted Living, Frontier Management
Turn Around in a Small Town
Situation:
A residential care facility in a small town received over 40 citations from the state surveyors reflecting poor regulatory compliance. The state told the owners it was shutting the facility down and revoking its license.
Facility Challenge:
Census was at 50% and falling due to a lack of any marketing. Many of the staff members should not have been hired as they had criminal backgrounds. Procedures and training were lacking. The facility was losing $20,000 per month and there seemed no way to address deficiencies.
Vigilan Solution:
Vigilan provided consulting to detail all of the problems along with an action plan for resolution of the problems. New procedures and The Administrator software were put in place. A new manager was hired and inappropriate staff was replaced.
Operating Results:
Within 60 days the facility was profitable at 58% occupancy. The software provided specific task lists for each caregiver to use that detailed every service. Management could see the staffing needed on each shift by skill level. A survey of residents showed improved satisfaction with the care. The state arrived for an unannounced audit and found zero deficiencies.
Service Creep Impacts Profitability
Situation:
Anderson Plaza was founded in 1977 and is family owned. The facility was one of the first in the region to offer seniors a complete range of living options, including independent and assisted living apartments. The facility is part of Anderson Retirement Centers and provides services for over 100 residents.
Facility Challenge:
The owner was concerned that services were being provided for residents and those services were not being billed. Lost revenues might result in a need to reduce staff with the effect of reducing the quality of care and that was a worry.
Vigilan Solution:
Vigilan's software, The Administrator was installed. The owner wrote to all residents and explained the changes. This process took about one month.
Operating Results:
Revenues increased by 30% within 60 days. After using the software for 2 years the occupancy rates remain consistently above 95%.